Some members of my group not getting e-mail updates from discussions

Hi, Jeff.

Email can be tricky - there are so many factors that can determine whether or not a member receives email! Just to name a few:

- spam filters, or issues with a member's email service provider
- mail preference settings (as set under My Settings > My Preferences)
- member's discussion forum or topic subscriptions
- member's subgroup memberships, and whether or not the discussion was in a subgroup

Also, this general information may help:

When you first join a Groupsite (whether you're a manager or a member), you do have a default setting to automatically receive Recent Activity Updates.

However, you do not have a default setting to be automatically subscribed to every discussion forum. That may be the most likely reason why you or a member may not have received a discussion post via email.

If you want to subscribe to all forums in your Groupsite, here's a brief video showing how: http://champions.groupsite.com/post/how-to-twitterize-your-groupsite

Also, as a general rule, members can add cxmailer@groupsite.com, cxmailer@collectivex.com, notifier@groupsite.com and support@groupsite.com to their address book and/or email whitelist, to help avoid SPAM filter or blocked mail.

If this doesn't help, please let us know. Please include the name of the Groupsite, and the name of the forum or nature of the mail you're not receiving (i.e., Recent Activity Updates, a link to the discussion forum/topic for which you don't receive the posts by email, etc.)

Your members are also welcome to contact us directly at support@groupsite.com.

Diana