Blasts & Digests delayed
1 followers
0 Likes
Sent a subgroup blast yesterday and the mail hasn't been received yet. Haven't seen any daily digests since Saturday.
5 Replies
Reply
Subgroup Membership is required to post Replies
Join Groupsite Champions now
Suggested Posts
Topic | Replies | Likes | Views | Participants | Last Reply |
---|---|---|---|---|---|
Decommissioning A Groupsite | 3 | 0 | 64 | ||
Suspending vs deleting members | 1 | 0 | 62 | ||
Need help unblocking a member | 1 | 0 | 62 |
Hi Chris,
We are working on this issue.
Sincerely,
Celeste Sharper Wooten
Groupsite.com
Director, Client Services/Support
just got a wave of emails in... thanks...
Hi Chris,
FYI, we are still working through this issue. We are almost there. Incoming mail is now working as you have already confirmed. We are almost done with restoring outgoing mail. When things settle down a bit, we will be manually triggering Monday's Recent Activity Digests.
Also, we have a few bug fixes in related to:
1. Being able to delete newly created files
2: Anyone Groupsite with a long Slogan in the header, the Slogan bleeds over to left side. This happened when we made some changes for 508 Compliance for Screen Readers. These fixes have been in since Friday, but we did not deploy on Friday or over the weekend as scheduled. The deploy will happen when things settle down today.
I will say this again... I will be very happy when we have moved to Engine Yard (our new platform)! I have large bags under my eyes!!
Sincerely,
Celeste Sharper Wooten
Groupsite.com
Director, Client Services/Support
FYI... looks like I'm receiving multiple copies of some of the blasts...
Hi Chris,
I should have forewarned you in my previous post. Unfortunately the duplicate mail is a result of fixing the issue with mail delivery from over the weekend. We are now processing the backlog of mail. However, the backlog of mail from over the weekend is causing duplicate mail. This problem will correct itself when we have finished processing this back log. We apologize for the inconvenience!
Sincerely,
Celeste Sharper Wooten
Groupsite.com
Director, Client Services/Support