Knowledge Base

CollectiveX has the foundation for building customer communities, especially for customer support. Although one can probably argue that KBs are not 'social', they do provide a great way to communicate best practices to users. For example, there can be a great discussion on how to solve a particular problem. Instead of having users have to read entire threads, we may want to distill all the information to a KB article and simply reference the discussion. Any thoughts?

One of the best User Forum / KB solutions we have come across is FuseTalk (www.fusetalk.com). Look forward to your feedback.